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Orders & Payments
Below are some of are common questions about Orders & Payments
Do you offer custom jewelry designs?
Yes. Chosi & Co specializes in made-to-order and customized jewelry. You can share your vision, and our team will craft a piece designed specifically for you.
What materials do you use in your jewelry?
We work with high-quality moissanite, lab-grown diamonds, and natural diamonds, set in 10K–18K gold or sterling silver for a premium finish.
How do I place an order?
Simply choose your desired product, select any customization options available, and complete checkout securely through our Shopify store.
Can I cancel or change my order after placing it?
Orders may only be canceled or modified within 24 hours of purchase. After that, production begins and changes may not be possible.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does it take to process an order?
Most orders are processed within 3–7 business days. Custom or made-to-order pieces may require additional crafting time.
Do you offer tracking for shipments?
Yes. Once your order ships, you will receive a tracking number via email so you can monitor delivery progress.
How are shipping rates calculated?
Shipping is calculated automatically at checkout using paid USPS carrier rates, based on your location and selected shipping method.
Do you ship internationally?
International shipping may be available depending on your country. Customers are responsible for any customs duties or taxes applied upon delivery.
Do you accept returns or exchanges?
Because most items are made-to-order or customized, we do not accept returns unless the item arrives damaged or incorrect.